Surrey Hills Print

Surrey Hills Print - Terms and Conditions

TERMS and CONDITIONS

These Terms and Conditions relate specifically to Winford Micro Design Ltd t/as Surrey Hills Print, and are stored here for convenience. These Terms and Conditions have no relationship to Careprint.UK whose Terms and Conditions relating to this website are available via the global links at the footer of this page.  

Our Business

Winford Micro Design Ltd t/as Surrey Hills Print is a local printing company.

We can be emailed at: orders@surreyhillsprint.uk. 

Our telephone number is 01483 616383. We are available Monday to Friday, 8.30am to 4pm, excluding bank holidays.

Our postal address is:

Winford Micro Design Ltd t/as Surrey Hills Print

Unit 4 Home Farm

Shere Road

Albury, Surrey

GU5 9BL

We are a limited company registered in England and Wales No. 4092828 and our VAT Number is GB 644 5502 45. Our registered office is Unit 4, Home Farm, Shere Road, Albury, Surrey GU5 9BL.

The term ‘we’, ‘us’, ‘company’ refers to Winford Micro Design Ltd t/as Surrey Hills Print.

The term ‘you’, ‘user’, ‘client’, ‘customer’ refers to the person placing an order.

These terms and conditions constitute a legally binding contract between you and Surrey Hills Print. You must therefore be at least 18 years of age to use our products and services.

We reserve the right to change these terms and conditions at our discretion without prior notification.  When placing each order, you agree that you have reviewed the current terms and conditions.

Our products and services are only available for delivery to addresses in the United Kingdom, or for collection from our premises at the address above.

Proofing

On all projects, we will submit email proofs for your review and approval. This includes work we have prepared for you, or any work you have submitted to us as a ‘ready to print’ PDF. Proofs are mandatory, unless otherwise explicitly stated by you. Proof emails must be replied to us marked ‘Approved’ or ‘Revised Proof Required’, with a description of the requested corrections. Until the proof is replied to in writing by email, no additional work will be performed. We will not be responsible for any errors on approved proofs, or proofs waived by you. All requests for changes of any kind must be made in writing and may be subject to additional fees.

Colour

We will produce all colour to the best of our ability, within acceptable industry standards and machine or process limitations. Because of differences in monitors, operating systems, colour profiles, and other conditions between email proofing and production pressroom operations, variation between colour proofs and the completed product is to be expected. When such a variation occurs, it will be considered acceptable performance. If colour matching is required, actual material samples should be provided. Additional fees will apply.

Production Materials

We reserve the right to substitute equivalent or upgraded material at no additional charge, for any product ordered (unless otherwise stated in the details/special instructions).

Billing and Payment

Unless otherwise stated on our invoice, all projects are to be paid in full prior to print. We reserve the right to request a deposit payment prior to first proofing. Payment can be made by credit/debit card, or by electronic bank payment. We do not accept cheques or cash.

Privacy Policy

You have a legal right to ask us to delete your account and all associated personal details for any reason. Should you wish to do this please send your request to orders@surreyhillsprint.uk.

Copyright and Legal

The use of copyright texts in any design is the sole responsibility of the client placing the order. You have a legal responsibility to ensure appropriate permission is sought before using any copyright text or image. This generally includes all works that have been published within the last 70 years. Reference to the copyright holder should be included somewhere in the design.

We reserve the right to reject any order which contains illegal content or images, or where we suspect your order is intended for illegal use. Illegal content may include, but is not limited to, content that is harmful, radical, inciteful, racist, discriminatory, pornographic.

Delivery

We aim to despatch all orders confirmed by 10.30am on the same working day, or in the case of orders placed on a Saturday, Sunday or Bank Holiday, on the next working day. Larger orders may take longer to complete. Guidelines will be given against specific products in these instances. Confirmed orders are those completed online and paid for or orders we have prepared for you, and you have agreed are ready to print and paid for.

Most orders are despatched using DPD, a signed-for service reaching UK mainland destinations on the NEXT WORKING DAY, either ‘anytime’ or ‘before 12noon’ as selected by the client. In practice, this means MONDAY TO FRIDAY – excluding Bank Holidays – although for an additional charge we can arrange a SATURDAY DELIVERY.

We reserve the right to raise additional delivery charges and/or use an alternative delivery method to the following UK island postcodes: HS (ALL), IM (ALL), IV (ALL), KA (27-28), KW (ALL), PA (20-49 & 60-78) PH (17-26 & 30-44 & 49-50), PO (30-40), TR (21-25), ZE (ALL), LL (58-62 & 64-78). You should allow an additional 24/48 hours for delivery to these postcodes.

All our delivery services are scheduled to arrive on the NEXT WORKING DAY or when requested a SATURDAY, but we recommend you allow 2 working days for your order to arrive to avoid disappointment. This allows for any problems or unforeseen circumstances that may arise during the delivery process. These may include, but are not limited to, weather conditions, road accidents, staff illness, mechanical breakdown. 

You agree to advise us of any worries or concerns about late delivery at the earliest opportunity so that we can investigate.

We will advise you of the outcome of our investigations at the earliest opportunity.

Cancellation                                                                                                                                                                                 

All our products are personalised and manufactured from bespoke designs specified by you. As such our products are generally exempt from distance selling regulations. There is no legal right to cancel your order or to receive a refund unless the items received are damaged or faulty. In this instance the items must be returned to us at your own expense for a replacement or refund. Generally, all confirmed orders are sent to production on receipt. However, it may be possible to arrange a cancellation if your order has not yet been sent to production. Please contact us immediately at orders@surreyhillsprint.uk or telephone us at 01483 616383 if you wish to change or cancel any part of your order and we will do our utmost to accommodate your request. Unfortunately, once an order is in production it will not be possible to cancel your order or receive a refund.

Consequential Loss

Surrey Hills Print accept no liability whatsoever for any consequential loss arising from the late arrival, damaged or non-delivery of your order.

Customer Feedback

We welcome all customer feedback. You agree that we may use any comments that you send to us, either in their original form or in an edited format.

We may publish your comments in press releases or in any other instance where we feel your comments are helpful to third parties. We do not accept payment for any comments.

Inappropriate comments, including those that are considered unlawful, derogatory, explicit, defamatory, hostile, or revolting will be ignored. Where necessary, these will also be reported to the relevant authorities.

Understanding our Terms and Conditions

If you do not understand any of the terms or conditions displayed here, or you have questions or remarks about any aspect of these terms and conditions, you should contact Surrey Hills Print at orders@surreyhillsprint.uk BEFORE placing your order. Alternatively, if you have additional concerns you can discuss these with the consumer helpline (Citizens Advice) by telephone 0808 223 1133 or via their website: www.citizensadvice.org.uk.